PRIVACY POLICY

1. Introduction

This Privacy Policy describes how Montierre (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.montierre.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

This Privacy Policy is prepared in accordance with the Information Technology Act, 2000 and the applicable rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and reflects internationally recognized privacy principles.

2. How We Collect and Use Your Personal Information

We collect personal information directly from you, automatically through your interaction with the Site, and from certain third-party service providers. The information collected depends on how you engage with our Services. We use this information strictly for legitimate business purposes including order fulfillment, customer support, legal compliance, and enhancement of user experience.

A. Information You Provide Directly

Account and Contact Information

When you create an account, place an order, or contact us, we may collect your name, billing and shipping address, phone number, email address, and login credentials. This information is used to process transactions, deliver products, and communicate with you regarding your orders.

Order and Transaction Information

When you purchase from Montierre, we collect order details, purchase history, and transaction confirmations to fulfill your order and maintain internal records.

Customer Support Communications

If you contact us for assistance, we may retain records of your communication, including emails, call logs, or support requests, to resolve queries and improve our Services.

B. Information Collected Automatically

Device and Usage Information

We may automatically collect certain technical information such as your IP address, browser type, device type, operating system, referring URLs, and interaction data. This helps us understand website performance, prevent fraud, and enhance security.

Log and Analytics Data

We use analytics tools to understand how users navigate our Site. This enables us to optimize layout, content, and performance for a refined shopping experience.

C. Information from Payment Processors

Payments are processed through secure third-party gateways. While we do not store complete card details, we may receive limited transaction confirmations and payment references necessary to verify successful payments and prevent fraud.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure that the Site functions efficiently and delivers a seamless browsing experience. Cookies are small data files stored on your device that help remember your preferences, recognize repeat visits, and improve navigation performance.

Certain cookies are essential for core website functionality, such as maintaining your shopping cart and enabling secure checkout. Other cookies allow us to analyze user behavior and traffic patterns, which assists in refining our digital experience and tailoring marketing efforts.

You may modify your browser settings to refuse or delete cookies. However, disabling cookies may limit certain features or functionalities of the Site.

4. Data Sharing & Third Parties

We do not sell or rent your personal information. However, we may share your information in limited circumstances to operate our business efficiently and comply with legal obligations.

A. Service Providers

We share necessary information with trusted third parties who assist in:

• Payment Processing: Secure payment gateways process card payments, UPI transactions, net banking, wallets, and COD confirmations.
• Logistics and Shipping: Courier partners receive shipping details required to deliver your order.
• Technology and IT Support: Hosting providers and IT service vendors maintain and secure our digital infrastructure.

These service providers are contractually obligated to maintain confidentiality and use your information solely for service-related purposes.

B. Legal and Regulatory Compliance

We may disclose personal information when required to comply with applicable laws, government requests, court orders, or regulatory obligations under Indian law.

C. Business Transfers

In the event of a merger, acquisition, or restructuring, personal information may be transferred as part of business assets, subject to continued confidentiality protections.

5. Data Protection & Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, or disclosure.

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

6. User Rights

You have certain rights regarding your personal information, subject to applicable Indian law.

A. Right to Access

You may request confirmation of whether we hold personal information about you and obtain a copy of such data.

B. Right to Correction

If your personal information is inaccurate or incomplete, you may request correction or update.

C. Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records.

D. Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent for marketing communications or other optional data uses.

To exercise these rights, please contact us using the details provided below.

7. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

A. Account Maintenance

Information is retained as long as your account remains active or as needed to provide Services.

B. Legal and Regulatory Requirements

Certain transaction and billing data may be retained to comply with tax laws, accounting standards, and regulatory obligations under Indian law.

C. Dispute Resolution and Enforcement

We may retain relevant data to resolve disputes, prevent fraud, and enforce agreements.

Once retention is no longer necessary, data is securely deleted or anonymized.

8. Children's Privacy

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last Updated" date.

10. Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:

montierre.fragrance@gmail.com

Effective Date: February 17, 2026